Helpful answers
Frequently Asked Questions
Everything you need to know about planning your luxury experience in the UAE.
Do I need a tourist visa to visit Dubai and the UAE? ▼
Citizens of GCC nations (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman), UK, EU, USA, and over 70 nationalities receive a free visa-on-arrival in the UAE. For other passport holders, our team provides assistance with quick 30 or 60-day tourist e-visas before travelling.
What is the best time of year to visit Dubai for tours and outdoor activities? ▼
November through April is the peak tourism season, offering pleasant sunny weather with temperatures between 22°C and 30°C — ideal for desert safaris, private yacht cruises, and outdoor sightseeing. Year-round air-conditioned indoor attractions like Burj Khalifa, Dubai Mall, and luxury resorts are open 365 days.
What is your cancellation and booking rescheduling policy? ▼
We offer 100% free cancellation and instant full refunds up to 24 hours prior to scheduled departure. You can easily modify your tour date or cancel with one click from your personal booking dashboard.
Are your tour packages family-friendly and are Arabic/Russian guides available? ▼
Yes! All our curated packages are tailored for families, couples, and GCC travelers with child safety seats and private luxury vehicles. Licensed multilingual tour guides fluent in Arabic, Russian, and English are provided upon request at no extra fee.
Is hotel pickup and drop-off included in all Dubai tour packages? ▼
Yes, every luxury tour package and desert safari includes complimentary private or semi-private door-to-door transfer in an air-conditioned luxury vehicle from any hotel or residence in Dubai or Sharjah.